Terms & Conditions

Terms & Conditions

Terms and Conditions

Covid-19 Statement


In the context of the COVID-19 VitalMedicals is committed to providing you with added flexibility when booking, therefore if you develop any of the following:

  • Fever, Cough, Loss of taste or smell

Please rearrange your appointment by emailing us on info@vitalmedicals.co.uk .

If during the medical one of our healthcare professionals identifies or has concerns you, the client may be suffering from Covid-19, they have power to stop the medical unless they are satisfied that the risk of covid -19 is minimal, (for example, recent negative lateral flow/PCR test within 48 hours) this may involve postponing the medical for the applicant.


Masks – Masks are no longer legally required to be worn. However, medicals require at times close contact and therefore you will be strongly encouraged verbally or via signs to wear such masks. All efforts will be ensured that our staff wear masks unless exempt.


Hygiene– Increased cleaning will be enforced and therefore there may be delays to the medical. Where possible if hand gel is available, we invite all clients to please use, as well as use the one off pens if available to complete their forms.


Our Terms and Conditions


1. These terms

  • What these terms cover. Our services- medical, clinical services.



2. About Us

  • We are: VitalMedical Group LTD/VitalMedicals (10440676/2670224). Our company is registered in England and Wales with a registered address at Postcode: B70 9PT
  • Contact Us: You can contact us by telephoning us at 08081648570 or by writing to us at info@vitalmedicals.co.uk
  • How we may contact you. If needed we will contact you via the number you have provided (Call or SMS) Or the email address provided upon booking.



3.  Our contract with you

  • How to book an appointment with us. For an appointment booking, book online at vitalmedicals.co.uk or contact us on 08081648570 or email via info@vitalmedicals.co.uk or whatsapp us online.
  • How we will accept your request for an appointment. We will accept your request for an appointment when we email a confirmation detailing time and location and/or a SMS/Whatsapp detailing time and location of an appointment from us.
  • If we cannot accept your appointment request. If we cannot accept your request then you will not be charged for the appointment. This may be due to limitations of appointments, staff or further information needed before the appointment can go ahead. In such situation we have the right to not accept/cancel your appointment at any time before your appointment. As such we will not charge you for the appointment. You accept that we cannot be held liable for any financial loss for not accepting or cancelling your appointment prior to it being undertaken.
  • Your appointment reference number. Upon booking via our online booking system you will be given a booking reference number.
  • Email/SMS/Whatsapp confirmation. Upon booking you will receive email and/or SMS and or Whatsapp confirmation. Once received your booking has been confirmed and you must attend your booking.


4. Your obligations

  • You are responsible for the booking you make. We will not accept any responsibility or liability, financial or other for an incorrectly booked medical. It is the responsibility of the applicant to ensure the medical they have booked is correct for their requirements as well as being sure that a private medical provider/clinician can carry out the medical such as ourselves. Any financial loss or other due to this not being the case is the responsibility of the applicant. We will not refund any monies for any incorrect medical booked.
  • What to bring to your appointment. When attending your appointment, you must:
    • Have and provide full details of any medication including name and dose that you are currently prescribed.
    • Have and provide glasses if worn for driving.
    • Have and provide the full address and contact details for your registered GP. If you are not registered with a GP, you must state this on your form by writing “not registered”; and
    • You must bring your driving license or in date passport with you as proof of identity. If you have not got a photo card license you must bring another form of ID such as a
    • You must complete, sign and date our medical declaration form answering honestly. Any dishonest information or omissions will exonerate us from any legal or financial implications of such information being omitted which include but are not limited to a delay in your application, DVLA investigations as well as your license being revoked or criminal prosecution.

Failure to provide any information above may lead to your medical not being completed or being completed and subsequently delayed when processed. If your medical is not completed or suffers from such delays due to the omissions of information 4.2(a)-(d) then this is the responsibility of the applicant. No financial refund or liability/responsibility will be taken by ourselves for such omissions.

  • Medical assessments for a taxi If you require a medical assessment for a taxi licence, you:
    • Must bring the medical form that is required from the local authority responsible for issuing your taxi licence;
    • Must check the licensing policy of the local authority you are using to apply for the taxi license and bring with you the necessary medical records if these are mandated in any such
    • Must ensure that the local authority that is issuing your taxi licence will accept a form completed from a doctor who is not your registered
    • You must complete, sign and date our medical declaration form answering honestly. Any dishonest information or omissions will exonerate us from any legal or financial implications of such information being omitted which include but are not limited to a delay in your application, DVLA investigations as well as your license being revoked or criminal prosecution.


Failure to provide any information stated in 4.3(a) or (b) above will result in the medical assessment being cancelled and you will be charged in full for that cancelled assessment in addition to the fee for any rearranged assessment. As states above in clause 4.3c if your medical is booked and completed, we will not, under any circumstance, provide a refund for the medical appointment due to your local authority not accepting the completion of a medical examination carried out by one of our doctors.

  • Eye tests.
    • The eye test will be performed with a Snellen chart. This chart is wall mounted or This is a screening test to pass the standards set out by the DVLA and not that of a formal eye test at the optician with equipment. If you fail your eyesight test the clinician will inform that your sight does not meet the necessary criteria for the medical examination. In such situation you are given the choice of either continuing and completing the form, or deferring the optician portion of any assessment to an optician. This is at the cost of the individual. If your assessment form does not allow for an individual section to be completed by an optician, then your return to us for a reassessment upon failing your eye test will be covered under the re test policy if booked within 60 days.
    • If you have failed your eye test you will ensure that you do not drive any class 2 vehicles until this is rectified i.e with the use of spectacles.
  • Blood pressure. Blood pressure (BP) is variable throughout the day. We use portable digital blood pressure machines and then transfer the information over to the assessment form. If your blood pressure is > 179/99 we will then repeat the blood pressure. This will be done to a maximum of 3 times as per the D4 form. The fee you pay includes the BP being taken 3 times. Any further readings are at the discretion of the individual clinician. If your BP is over 179/99 you will be informed, and may be subject of further DVLA investigation and a delay in your license processing.
  • If your BP is consistently raised at your appointment, you will ensure you do not drive any class 2 vehicles until this has been rectified.
  • Free retests. Free Re-tests can be redeemed once if booked within 60 days. The main sources of retest include the eye test which has been explained above and the blood pressure. If your BP is raised over 179/99 we advise speaking to your GP or your doctor to have this rectified as soon as possible for your own safety as well as for the medical. If your BP remains over 179/99 at the re test then you will have failed your medical and any subsequent examinations will incur full costs.
  • Language barrier. We will only carry out the medical if we are confident you can understand the medical information being asked. It is your responsibility to provide a translator. If the doctor feels there is inadequate understanding due to a language barrier they have full rights to stop and cancel the medical. Under this situation there will be no refund and any subsequent examination will incur full costs.

5.   Cancellations and amendments to appointments

  • Cancellation by you. In the event that you wish to cancel your medical appointment, you must provide us with at least 3 working days’ notice (Monday to Friday). Where you provide us with this notice, we will refund any fees already paid by yourself. If you arrange an appointment with us that is due to take place within 3 working days from the date of booking the appointment, you accept that you lose your right to cancel that appointment due to the short timescales between the date of booking and the date of attendance. In the event that you do not provide us with the correct notice in accordance with this clause 1, you will lose the fee paid for the medical appointment and this will not be refunded to you.
  • Failure to attend / delay in attending. If you fail to attend an appointment, any monies given will not be refunded. You will incur a second charge if you have not cancelled as above. Any delay will depend on whether the doctor has time to fit you into the clinic considering clinic time/rental. If you are delayed and no slot can be held for yourself then any monies transferred will not be refunded and a new medical will have to be booked.
  • Postponed appointments. In the event that you wish to re-arrange your medical appointment, you must provide us with at least 3 working days’ notice (Monday to Friday), you will have 30 days to book into a new appointment otherwise any monies transferred will not be refunded.
  • Cancellation by us. If we are unable to carry out your medical or have to cancel your medical prior to it being carried out we will inform you as soon as reasonably practicable. We will provide alternative times or dates, however you will be entitled to a full refund of the medical cost. We have the right to cancel your medical at any point prior to your booking, if we do so you will be entitled to a refund of the cost of the medical only. We will not accept any further financial liability or reimburse any further costs due to the cancellation.

6. Contact from the DVLA and your obligation to check the form

  • Information that a doctor/clinician might record about you. During the course of the assessment, the clinician will ask questions about your medical history and may decide that based on the history that there may be medical diagnoses on a balance of probability which you may not be aware of. In such circumstance this will be documented on your medical assessment. This is in the interest of your health and the public in regards to your role. If through this there is a delay or issue in processing your application for your assessment there will be no refund made.
  • Medical declaration form. Prior to your medical you will be required to fill in a self-declaration form, signed and dated. You must complete, sign and date our medical declaration form answering honestly. Any dishonesty or omissions will exonerate us from any legal or financial implications of such information being omitted which include but are not limited to a delay in your application, DVLA investigations as well as your license being revoked or criminal prosecution.
  • Reliance on information. We are providing a clinical assessment and are not in control of what licensing authorities or the DVLA do with such assessment. Therefore we will not be liable for any costs or bear any responsibility for any delays or refusals to your roles based on the assessment.
  • Contact made by the DVLA. If after you have sent off your assessment you receive contact that the DVLA require further forms to be filled you must inform us immediately. The majority of times these are forms for you the applicant to fill in for further information about a declared condition. On the occasion that it is due to an incorrect/incomplete filled D4 form, please inform us immediately and we will endeavor to have your form corrected as soon as possible.
  • You must check the form before submitting it. Our doctors will check your forms when completed. However, on occasions there can still be situations where boxes are not checked or forms incorrectly completed. You must check your form before sending it off to a third party. If you have any questions or concerns about the form or assessment you agree to raise it at the assessment.
  • Our liability for incorrectly completed forms. If your licence is delayed or refused due to any of our acts or omissions you accept and acknowledge that our liability will be limited to the cost of the medical examination that you booked with us. You agree, without exception, that any losses or costs arising directly or indirectly from the form not being completed correctly / completed cannot be claimed for against


7. Delays outside of our control

  • We are not responsible for delays outside our control. If there are delays to us providing our services outside our control, such as tropical storms, snow, then we will provide the nearest possible slots to carry out our activities. You have the right for a refund in this scenario. Once the forms are submitted we will not be liable for any delays to the application process as this is out of our control and most likely in control of a third party.
  • Lost Forms. Any lost forms are at the responsibility of the applicant. If a form is lost and a further assessment is required, this will be at the full cost. We do not hold information to conduct a complete examination again, therefore a new assessment will be required and full costs will be incurred.


8. Price and payment

  • Where to find the price for the medical examination. The price is found at vitalmedicals.co.uk. There may be discount codes available and as such once quoted at checkout will be applied.
  • When you must pay and how you must pay. We accept all forms of payment as stated online and in person if needed.


9.  Our responsibility for loss or damage suffered by you

  • We are not liable for business losses. If you use our services for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business

10.  How we may use your personal information 

  • How we may use your personal information. We will only use your personal information as set out in our privacy policy


11.  Other important terms

  • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the
  • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
  • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and
  • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later
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